Mon–Fri: 9am–6pm AEST
Effective Date: 15 January 2025
At druveniqora, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our business automation services and website.
We operate in accordance with Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Your trust matters to us, and we're committed to being transparent about our data practices.
When you use our services or visit our website, we may collect several types of information depending on how you interact with us.
We use the information we collect for specific business purposes. Here's what we do with your data:
Service Delivery: We use your contact and business information to provide the automation solutions you've requested, communicate about your account, and deliver customer support.
We don't sell your personal information to third parties. That's not how we do business.
We keep your information only as long as we need it for legitimate business purposes or legal requirements.
| Data Type | Retention Period |
|---|---|
| Active customer records | Duration of service plus 7 years for tax compliance |
| Inquiry and contact forms | 2 years from last interaction |
| Website analytics data | 26 months in aggregated form |
| Financial transaction records | 7 years as required by Australian taxation law |
| Marketing communications data | Until you unsubscribe or request removal |
After these periods, we securely delete or anonymize your information so it can't be linked back to you.
We share your data only when necessary to deliver our services or comply with legal requirements. Here's who might see your information:
Important: All third-party service providers we work with are contractually required to protect your data and use it only for the specific purposes we've authorized. We choose partners carefully based on their security practices.
Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do:
You can request a copy of the personal information we hold about you. We'll provide this within 30 days in a readable format.
If your details are outdated or incorrect, let us know and we'll update them promptly. Keeping your information accurate helps us serve you better.
You can ask us to delete your personal information, subject to any legal obligations we have to retain certain records for tax or business purposes.
You can unsubscribe from marketing emails at any time using the link in our messages or by contacting us directly.
If we're processing your data based on consent, you can withdraw that consent. This won't affect any processing we've already done.
If you're concerned about how we've handled your information, you can complain to us or to the Office of the Australian Information Commissioner.
To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond within a reasonable timeframe, usually within 30 days.
We protect your information using industry-standard security practices suited to the sensitivity of the data we handle.
While we take reasonable steps to protect your information, no online system is completely secure. We encourage you to use strong passwords and keep your login details confidential.
Our website uses cookies and similar technologies to function properly and improve your experience. Here's what you should know:
These are necessary for the website to work. They enable basic functions like page navigation and access to secure areas. The site won't function properly without them.
We use these to understand how visitors interact with our website. This helps us identify what's working well and what needs improvement. The data is aggregated and doesn't personally identify you.
Most browsers let you control cookies through their settings. You can block or delete cookies, but this might affect how our website works for you.
We primarily store and process data within Australia. In some cases, service providers we use may process data overseas, particularly for cloud services or payment processing.
When this happens, we ensure appropriate safeguards are in place through:
If you have concerns about international transfers, contact us to discuss the specific safeguards in place.
Our services are designed for businesses and we don't knowingly collect information from individuals under 18. If you're a parent or guardian and believe we've inadvertently collected data from a minor, please contact us immediately so we can delete it.
We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active customers by email and update the effective date at the top of this page.
We encourage you to review this policy occasionally to stay informed about how we protect your information. Continued use of our services after changes take effect means you accept the updated policy.
If you have questions about this policy or how we handle your information, we're here to help. You can reach our privacy team through any of these methods:
Contact Us